Is this really a free service?
Yes. EcoFurn is free for residents across our service area. We pay our team fair wages, run reliable equipment and carry full insurance, and we fund it by reselling what has value. Tipping isn't required, though many customers tip when the team does a great job.
What do you pick up?
Almost everything: furniture, home decor, electronics, art, toys, sporting goods, appliances. The exceptions are hazardous materials (paint, chemicals), weapons, hot tubs, pool tables, construction waste and trash such as food waste.
Why do you need photos?
Photos tell us the pickup volume and let our team assess which items can be resold, donated or recycled before we arrive. If you can't take photos, or it's a full estate or office clear-out, call us and we'll send someone to photograph on your behalf.
How do you decide what gets resold?
Three things: brand, condition and the current resale market for similar items, with the item's age and our current inventory also considered. A dedicated internal team reviews every item. Sending brand, original price and age with clear individual photos helps a lot.
What happens to donated items?
We partner with local and national donation organizations that collect from our warehouse. If you'd like a specific charity to receive your items, tell us and we'll do our best. Once donated, you receive a receipt for a possible tax deduction.
How does the recycling part work?
Items that can't be sold or donated go to local recycling centers, where they're separated into categories like scrap metal, electronic waste and reclaimed wood so they can be repurposed. Only items that can't be recycled are disposed of. Recycling fees run $0.60 to $1.50 per cubic foot depending on the market.
How fast will you reply?
We respond within the same working day. You'll receive your pickup window and the driver's details, and a text when the team is about 30 minutes away.
Anything I should do before pickup?
If you can, bring items to the ground level. Acceptance of items is at the discretion of the driver and EcoFurn staff based on condition and current inventory.